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Customer Service

All NKLS team is working hard to deliver a personalized and premier customer service.
Do not hesitate to contact us to give us feedback or ask any questions.

CONTACT US

Beauport Store: 581 300-7818
HQ: 1-888-900-9556
info@nkls.ca

REQUESTS FOR SPONSORSHIP

For all sponsorship requests please sens us a email at mktg@nkls.ca including the following information:

  • Full Name
  • Short description of the activities of the organization or person
  • Event Date
  • Activity or why you are applying for sponsorship
  • Include additional documentation to support your request

Note that all sponsorship files are studied. Only successful sponsorship files have news.

RETURNS & EXCHANGE

All orders can be exchanged. Please send us an email to info@nkls.ca within 15 days following the date of receipt. We will contact you within 48 hours to process your request.

Here is the information to include in your email:

  • Full name
  • Phone number where we can reach you
  • Your order number
  • Item code to exchange
  • The reason why you for your exchange (please send us a picture if it’s possible)

Please note that the returned product must in any case have been worn, altered, damaged or washed and must have their original label.
Note that we only exchange the same product for a different color or size. If the product is different, a new order must be placed. Exchanges will be processed within 5 days of receiving the item.

We refund shipping costs and purchases only for faulty products that are returned to us. However, we do not accept this responsibility before the item is received and confirmed as being in default. We will not refund shipping costs if the returned and inspected product is not in default. The decision is at the discretion of the NKLS.

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